These Terms of Service form a binding agreement between you and X3 E-Commerce LLC d/b/a FrontDesk Global (“FrontDesk Global”, “we”, “us”, “our”) governing your access to and use of CustomerRetentionAI (“the Service”), available at customerretentionai.com and at https://app.frontdeskglobal.com/cra.
By clicking “I agree” at signup, or by accessing or using the Service, you accept these Terms on your own behalf and, if you are signing on behalf of an organization, on behalf of that organization. You represent that you have the authority to do so.
CustomerRetentionAI learns each customer’s usual visit rhythm from your visit history (added by hand, imported from a spreadsheet, or synced from Stripe or Square), flags customers who have gone quiet, and drafts personal win-back text messages. Approval mode is on by default, so nothing is sent until you approve it.
You must be at least 18 years old and able to form a binding contract. You agree to provide accurate, complete information at signup and to keep your contact and billing details current. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
The Service is provided on a subscription basis. Current pricing tiers are listed on customerretentionai.com/pricing. Subscriptions renew automatically at the end of each billing cycle unless canceled. You can cancel any time from your account settings or by emailing [email protected]. Cancellations take effect at the end of the current billing period; we do not provide prorated refunds for partial months unless required by applicable law.
We may change pricing for new subscription periods. We will give you at least 30 days' notice before any price change takes effect on your subscription.
Free trial. New subscriptions start with a 14-day free trial. A payment card is required to start; you are not charged until day 15, and you can cancel before then at no cost.
You agree not to use the Service to:
Program. With CustomerRetentionAI, a business texts its own opted-in customers a personal note when they have gone quiet (at most one every 21 days per customer, and only after the business approves it while approval mode is on), an offer of a newly opened appointment time, an occasional one-question survey about why they stopped visiting (at most once every 180 days), and replies to texts the customer sends. The business using CustomerRetentionAI is the sender; FrontDesk Global delivers the messages on its behalf through our SMS provider (Telnyx).
Your responsibilities. You represent that every person you message has given the consent required by law (including the Telephone Consumer Protection Act, CTIA guidelines, and state law) for the type of message being sent, and that you will only upload contacts who have a relationship with your business. You may not use CustomerRetentionAI to send messages to purchased or rented lists. See how customers opt in at frontdeskglobal.com/sms-consent.
For people who receive our messages:
You retain ownership of all content, customer data, and other information you submit to the Service (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, process, store, transmit, and display Your Content solely as needed to provide the Service to you. We do not sell Your Content. We do not use Your Content to train AI models.
You are responsible for the legality, accuracy, and content of Your Content, and for obtaining any consents from third parties (including your customers and tenants) required for us to process that information on your behalf.
The Service uses artificial intelligence to generate text, drafts, scores, recommendations, and similar outputs (“AI Output”). AI Output may contain errors or inaccuracies. We provide AI Output on an as-is basis. You are responsible for reviewing AI Output before relying on it, publishing it, or sending it to third parties. Where the Service offers an auto-publish or auto-send option, you are solely responsible for the consequences of enabling it.
See our AI Disclosure for more detail on how the AI works, what it can and cannot do, and your obligations under applicable AI-disclosure laws.
Our handling of personal data is described in our Privacy Policy. By using the Service, you acknowledge that you have read it.
We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free. We may modify, suspend, or discontinue features at any time. We will provide reasonable advance notice of material reductions in functionality.
Each party will protect the other party's non-public information disclosed in connection with the Service with the same care it uses to protect its own confidential information, and will use that information only to perform under these Terms.
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI Output will be accurate, complete, or suitable for any specific purpose. Some jurisdictions do not allow exclusion of certain warranties, in which case some of the above exclusions may not apply to you.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost data, or business interruption. Our aggregate liability for any claim arising out of or related to these Terms or the Service is limited to the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim. Nothing in this section limits liability that cannot be limited by law (including, where applicable, claims for personal injury, gross negligence, willful misconduct, or violations of statutory consumer rights).
You will defend, indemnify, and hold harmless FrontDesk Global and its affiliates, officers, employees, and agents from any claim, loss, or expense (including reasonable attorneys' fees) arising out of (a) Your Content, (b) your violation of these Terms, (c) your violation of applicable law in your use of the Service, or (d) your use of AI Output without appropriate human review.
These Terms apply for as long as you have an active account. Either party may terminate for material breach with 30 days' written notice and an opportunity to cure, or immediately if cure is not possible. We may suspend or terminate your account immediately for non-payment, security risk, or violation of Section 4 (Acceptable Use).
Upon termination, your access to the Service ends. We will retain Your Content for at least 30 days following termination to give you time to export it, then delete it on the schedule described in our Privacy Policy.
We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws principles. The parties agree that any dispute arising out of or related to these Terms will first be addressed by good-faith negotiation. If unresolved, disputes will be brought in the state or federal courts located in Michigan, and each party consents to personal jurisdiction there. Nothing in this section limits any rights you have under your local consumer-protection laws.
These Terms, together with our Privacy Policy and AI Disclosure, are the entire agreement between you and us with respect to the Service. If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Questions about these Terms? Email [email protected]. Billing or account questions: [email protected]. General support: [email protected].
X3 E-Commerce LLC d/b/a FrontDesk Global • Michigan, United States