Dashboard — CustomerRetentionAI

app.frontdeskglobal.com/customerretentionai

Live · last 7 days

7 days 30 days 90 days

At-risk customers

detected this week

Win-back rate

56%

came back in 14 days

Annual retention

84%

▲ from 71% pre-CRA

Revenue saved

$47,200

over 90 days

Today's activity

Maria L.· 87 days silent → Friday color suggested → booked

2:14 PM

David R.· card declined → soft save → updated

1:47 PM

Lucia R.· downgrade signal → feedback survey sent

11:22 AM

D.P.· 4 tickets → owner intervention triggered

9:08 AM

Allison K.· NPS 9→4 → 1-1 call requested

7:41 AM

Win-back response rate · last 12 weeks

Updated · 14 min ago

Source · app.frontdeskglobal.com/customerretentionai

Inbox · live

All Awaiting Resolved

●

Maria L. · 87 days silent

VIP customer, 11 prior visits. Hasn't booked since holiday season. Used to come every 6 weeks.

VIP · 87 days silentHey Maria — Sarah was asking about you. Want to come in for a Friday color before the holidays? She held a slot Friday 4 PM if it works.

💝 Warm · familiar

●

David R. · Card declined twice

Subscription card declined twice this month. Hasn't responded to billing emails. Risk: silent churn.

Billing risk · 2 declinesDavid — quick heads up: card on file declined this month. Want to swap it before the next cycle? Easy 30-sec update here: <link>

🛟 No-pressure save

●

Lucia R. · Downgraded plan

Moved from Studio bundle to Solo bundle 30 days ago. Watching for full churn signal.

Downgraded · 30 daysHi Lucia — noticed you scaled back to Solo. Anything we can fix? Genuinely want to hear it. Just hit reply, no script.

🤝 Listening · curious

●

D.P. · 4 support tickets / 3 days

Support ticket spike: 4 tickets in 3 days, all about same issue. Risk: frustrated customer about to churn.

Ticket spike · frustratedD.P. — saw the back-and-forth on the cleaning issue. Routing this directly to me — Sarah, owner. Phone ok? 555-1212.

🚨 Urgent · escalate

●

James W. · 30 days no visits

Was averaging weekly visits. Sudden 30-day silence. No churn signal — just dormant.

Dormant · 30 daysJames — haven't seen you in a bit. All good? Sarah said hi.

💝 Light · curious

Voice + brain profile

Re-train View profile

Configuration

TonePersonal · warm · never salesy
Default offerNone — ask first, discount only when warranted
Escalation triggerNPS drop · ticket spike · downgrade
Owner involvementAuto-routed for high-value saves
Banned phrases'we miss you' · 'valued customer' · 'come back'
Always usesCustomer-specific reference (last visit, stylist, history)
Channel preferenceSMS first · email backup · phone for VIPs

Sample replies in your voice

Hey Maria — Sarah was asking about you. Friday color slot held for you.

David — quick heads up, card on file declined. Easy fix here: <link>

Hi Lucia — noticed you scaled back. Anything to fix? Genuinely.

Voice trained on your last 90 days of approved messages.

Analytics — last 90 days

Export CSV View charts

Customers monitored

2,840

across all signals

Saves last 90 days

187

at avg $284 LTV

Revenue saved

$53,108

over 90 days

Annual retention

84%

vs 71% before

Owner-handled saves

high-value escalations

Avg response rate

48%

beats blast-email by 27×

Trend · last 12 weeks

Sample size · large

Confidence · ±5%

Settings

+ Add location Default

Automations

Watch days-silent threshold

Trigger at 60 days for VIPs, 90 for standard.

Watch payment failures

Soft save flow on first decline.

Watch downgrade signals

Survey on plan reduction.

Watch NPS drops

Flag any drop of 3+ points.

Owner escalation

Auto-route NPS<5 + 3-ticket-spike to owner.

Default offer

No discount unless customer asks.

Daily digest

7 AM summary of saves + at-risk.

Real UI · Simulated data for demo · Zero signup required

Every silent customer. Found.